Curse

mr_groovy · Sep 23, 2007, 11:43 AM // 11:43

Congrats cats on getting your account back. The only thing i don't get is. They were saying your account would be banned because they would bot with your account. They din't create a new monk, and they did strip your monk. They would bot with a Dervish? Very odd. Oh well I still get the purps.

Grenths Entropy · Sep 23, 2007, 12:03 PM // 12:03

I am having trouble with my NC Master account and i cant find any help what so ever on their page i totally get lost there. can someone plz point me in the right direction i just want to get onto my NC account to reset my gws account and play again >.<
Tane
P.S sorry for hijacking this thread :P

Kashrlyyk · Sep 23, 2007, 12:59 PM // 12:59

I think I have to ask the support, why I don´t have the option to change my email address. And congrats to Cats for getting your account back again.

Mineria · Sep 23, 2007, 01:06 PM // 13:06

Quote:

Originally Posted by Grenths Entropy

I am having trouble with my NC Master account and i cant find any help what so ever on their page i totally get lost there. can someone plz point me in the right direction i just want to get onto my NC account to reset my gws account and play again >.<
Tane
P.S sorry for hijacking this thread :P

Looked in the knowledge base?
If you can't find the answer there use "Ask a question"

Grenths Entropy · Sep 23, 2007, 01:13 PM // 13:13

yeah and when i go under "my stuff" and tell it to send me my password it tells me my ID is wrong :S

agrios · Sep 23, 2007, 04:20 PM // 16:20

Be serious, 16 hours for a response is not that much reason to make a hate thread.

I had some uncommon issues on the past and Customer Service always worked them out for me.

IMHO they are fine.

Loviatar · Sep 23, 2007, 05:02 PM // 17:02

[QUOTE]

Quote:

Originally Posted by Master Ketsu

The OP speaks the truth. I too work in customer service/tech support and I know for a fact that if their is anything out their that meets the criteria for earning a pissed off customer it is obviously scripted responses that are unhelpful and ignore the real root of the problem presented.
At my job, if any of us pulled that kind of crap on a customer we would be fired instantly, and rightly so. In Play NC's case that kind of crap is apparently not only allowed, but it seems to be their policy.

Theirs nothing wrong with "Bash Play NC support" threads like this. Play NC support is trash and deserves to be complained about, otherwise Anet will not know it needs to be fixed. Its true that they occasionally resolve issues, but its often either a very simple issue that was an ID-ten-T error to begin with or it isnt resolved nearly as fast as it could have been, after the main blow of the damage has already been dealt.

i have only had fast polite efficient customer service

for the comprehension impaired this has been covered many times but one more time for you *master*

Quote:

Quote:
Originally Posted by pamelf
Always send another email after the automated response. I'm not sure a person even looks at the email unless you've tried it after the automation.

Quote:

Gaile Gray
ArenaNet

You should not need to send a follow-up. Here's what happens: All updates to the ticket are presented on the Ask a Question page. (That actual answers are not emailed to you.) Each time that Ask a Question (your personal ticket) page is updated, you will get an email telling you to click the link to review the latest update to your issue. You click the link, get the update, and add to the ticket if you have more to say.

But first, though, while still in the system submitting the issue at the very beginning, you will be offered a list of potentially-helpful links. When you get those links, you will then be asked if you wish to submit a ticket and if the links did not solve your issue, you should do so. Speaking to support just now, it's possible that some small number of people are not submitting a ticket because they're not clicking the proper button to do so. You must submit a ticket through the Ask a Question page in order to get into the queue, and the very next update will not be an automated response, but will be from the first tier of review, letting you know the initial steps towards problem resolution.

I hope this is helpful.
__________________
Gaile Gray
Community Relations Manager
ArenaNet

Master Ketsu · Sep 23, 2007, 05:19 PM // 17:19

[QUOTE=Loviatar]

Quote:

i have only had fast polite efficient customer service

for the comprehension impaired this has been covered many times but one more time for you *master*

Oh yes of course. Obviously because you got decent support then everyone who got bad support CLEARLY must not be following directions.

...or not.

If you actually test their support by asking multiple questions you'll notice a pattern: They are only good at fixing common issues . Ask a question that poses a real problem that requires a case specific solution to fix, then they give you the runaround.

You fail.

leprekan · Sep 23, 2007, 06:17 PM // 18:17

Quote:

Originally Posted by Sha Noran

Lol, no, the best part of them sending you to forums is that they don't even have their own, official boards. I think I would much prefer them skipping to the point and telling me to f*** off than having them trick me into thinking I'd get help at some unofficial forums where the first three replies will be people calling me a whiner and/or insulting my grammar, and the fourth will be an admin locking it and telling me to use search next time, as there are already posts on the topic.

QFT.

Your post is one that every guru poster needs to read before posting any comment.

We are sent HERE and sites like guru. My join date is the same as my first misfortune with emailing Anet support. The higher the post count a person has the less credible they are to me. Many play guru more than guild wars and shouldn't slam people having problems or concerns with a game they hardly even play.

The OP wouldn't have been posting where he was SENT to if his problem had been resolved at Anet. Something every person hitting submit reply needs to remember.

FelixCarter · Sep 23, 2007, 06:36 PM // 18:36

Quote:

Originally Posted by leprekan

The OP wouldn't have been posting where he was SENT to if his problem had been resolved at Anet. Something every person hitting submit reply needs to remember.

Also QFT.

Also mods going happy on the "lock" button need to remember this, as well. If an issue keeps popping up, it's probably not because everyone in Guid Wars needs to "Learn2Play" or "Try again next week"...

Forums are meant for discussion. Once you stop allowing people the right to discuss their problems, what's the point of a forum?

PlayNC is directing people who play Guild Wars to forums such as this. Don't turn them around and say, "Send in a support ticket."

Turning your car into on-coming traffic is counterproductive.

Fril Estelin · Sep 23, 2007, 09:14 PM // 21:14

(aside note: congrats to Cats for her patience and getting back her toons)

Having been mod on a hig-throughput webforum, I can't help but sympathise with guru mods which are put in between Anet/GW and the users ... Every forum has its rules, mods are human beings that are most of the time volunteers and provide a free service to us. If not happy, one can even send them an MP ...